Option 1: Cancel online using our self-service tools:
Log into My Trips if you have an account, or search via My Bookings in the header and select (“View Booking”) next to the reservation you want to cancel.
Look for a “Cancel” button within your reservation page and read the policies associated with a cancellation. If you’re satisfied with those options, go ahead and click Cancel.
You should receive an email confirming when we have canceled your booking.
Option 2: Cancel online from your confirmation email
Go to your booking confirmation email and click on the “Modify your booking” button.
Look for a “Cancel” button within your reservation page and read the policies associated with a cancellation. If you’re satisfied with those options, go ahead and click Cancel.
You should receive an email confirming when we have canceled your booking.
Option 3: Contact Customer Care
If you are unable to cancel your hotel using our online tools, please contact Customer Care.
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